Nonrefundable tickets: When a nonrefundable ticket is canceled and can not be voided, it will appear in the traveler’s profile in the Unused Ticket list and on the flight search page when making a reservation for that person. Deem will automatically apply the value of the unused ticket toward purchase of a new ticket (provided the new ticket is of greater value and is on the same airline). Keep in mind, unused tickets have expiration dates after which they lose all value.
Refundable tickets: When a refundable ticket is canceled, it will appear in the traveler’s profile in the Unused Ticket list until it is refunded. It will not appear on the flight search page. If you see a ticket in the traveler’s Unused Ticket list with status “Refund Pending”, please let Menno Travel and we will refund the ticket for you.
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This entry was posted by Kendal Sommers on January 1, 2010 at 12:52 pm, and is filed under Deem FAQ. Follow any responses to this post through RSS 2.0.
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