Please keep in mind these guidelines apply only to Southwest reservations made in Deem and may differ from reservations with other airlines in Deem.

Deem access through Southwest Direct Access (SDA) to Southwest Airlines fares including SWABIZ discounted fares, standard fares and web only fares. This program will support schedule based searches so you can compare schedules and fares with other airlines.

Holding a Trip

You may hold a trip until midnight the following day or up to 1 hour prior to flight time when within 24 hours of flight time on Southwest.  Fares are only guaranteed with purchase.  If the last date to purchase the fare occurs before the end of the hold time, the delegate/traveler will be advised this on the trip confirmation.

(This differs from the normal Deem reservations. All other airlines require 4 hours for ticket issuance)   

Check In

Travelers will check-in for their flight at and


You are allowed to cancel SDA (Southwest Direct Access) trips online.  Whenever possible CANCEL a reservation instead of changing it. A Southwest Direct Access (SDA) original reservation may be cancelled through Deem or online at Both refundable and non-refundable fare types will be refunded if cancelled within 24 hours of the reservation.

Trips cancelled within 24 hours will be eligible for a full refund.  The 24 HOUR WINDOW to CANCEL is an explicit 24 hours from the time the ticket is issued including weekends and holidays.  This means a ticket issued at 4:20pm on Saturday will be eligible for a full refund up to 4:20pm on Sunday.

Once travel has begun you must contact Southwest directly at 1-800-435-9792 to cancel or change the return flight.

Change Trip

You may change travel dates/times but not the origin or destination for one way or round trip reservations in Deem.  Multi-city trips will need to be changed directly with Southwest at 1-800-435-9792. Any Southwest Direct Access (SDA) originated reservations can not be changed at

Whenever possible CANCEL a reservation instead of changing it.

Rapid Rewards

Update your profile to include your Rapid Rewards number (if not already submitted) as it will be passed through to Southwest and the trip will be validated. If a Rapid Rewards number is incorrect or the traveler name does not match what is on the account the traveler will be alerted on the trip confirmation page and needs to contact the airline to correct and add that flight.  Travelers will receive bonus points as part of the rapid rewards promotions that do not have restrictions for online only bookings.  Travelers will not receive bonus points that require booking online with