Menno Travel Saves Companies Money on Unused Tickets

Do you know who is monitoring airline tickets purchased online? Are unused business tickets being used for business or personal travel? Once a ticket is issued and paid for its like money!  It can be used against another trip anywhere as long as it’s with the same airline.  If your company has no monitoring system in place for these transactions, your company could be losing hundreds of dollars in unused tickets.

In 2011, Menno Travel tracked and reused 653 tickets for our corporate clients with a combined value of $316,240!

Through our management reporting feature, we are able to send an Unused Ticket Report to our corporate clients on a regular basis. This report lists the non-refundable tickets that are available for the company’s travelers. This information is also stored in each traveler’s personal profile for immediate access and use when making future reservations.

Contact Deb or Geof to start controlling travel expenses.

Old United Mileage Plus Numbers

When United took over Continental, they changed their Mileage Plus account numbers from 11 digits to 8 alphanumeric characters.  Every Mileage Plus member has been issued a new account number.

In order for you to continue receiving mileage credit for United reservations, your new Mileage Plus number must be added to the reservation. If you are one of our accounts and have not already done so, please email your new Mileage Plus number to your travel professional.

If you do not know your new Mileage Plus number, you can find it by logging in to using your old Mileage Plus number and PIN. Your new number will be displayed.

US Airways Phishing Emails

Recently there have been a large number of phishing emails arriving from US Airways.  If you receive an airline ticket confirmation like this, we advise that you do not click on the link in the email. If you do have an airline reservation, go to the carrier site directly to view your reservation or refer to your email ticket confirmation. Emails like these are attempts to acquire your personal information to use for fraudulent purposes. Don’t fall into the trap!

Hotel Priority Club Theft Alert

Recently one of our clients was the victim of credit card fraud involving his hotel priority club card. He received an email confirmation from a hotel that he had not reserved and after contacting the hotel he learned that someone had booked a room using his priority club membership number. Because his credit card information was attached to his priority club card for speedy check-in, the person involved was able to make the reservation, check-in, and charge the room to the credit card.

The desk clerk failed to request ID or a credit card for imprinting.  The police were called and upon entering the room found the thieves (a couple) still asleep in the bed, and they were apprehended and arrested! Our client was fortunate that no additional credit card fraud was attempted.

If you have hotel priority club cards, and have provided a credit card number to be attached to the account for express check-in, you might want to contact the hotels and have this changed for your protection to prevent credit card fraud.

Airline On-Time Performance Improves

Airline on-time performance was much better in January than it had been a year earlier, going up to an on-time arrival rate of 83.7 percent from 76.3 percent in January 2011. It was the best January for on time performance in 18 years, according to the Department of Transportation. Cancellations were down, too, with airlines cancelling just 1.5 percent of flights, down from 3.9 percent in January 2011. And, airlines reported no tarmac delays of more than three hours on domestic or international flights.

Allegiant Adding Flights from South Bend and Ft Wayne to Florida

South Bendand Ft Wayne airports announced new nonstop jet service toPuntaGordaAirport, located along the southwestFloridacoast, thirty minutes from Ft Myers. Service will begin June 27, 2012 fromSouth Bendand June 28 from Ft Wayne. Introductory one-way fares will be as low as $94.99* one way if booked by April 30. (*Limited seats and subject to terms and conditions.)

Allegiant To Charge For Carry-on Baggage;

Allegiant now charges $35 for a carry-on bag. The airline will allow customers to bring on one personal item free of charge, but only if the item can fit under the seat in front of them. Bags that must be put in overhead storage bins will cost $35 if not reserved in advance. If paid for in advance, a carry-on bag has varying charges based on the route, however, most fees are about half the cost when reserved and prepaid.  The same is true for checked baggage charges.

Allegiant also recently reduced the allowable weight of a checked bag to a maximum of 40 pounds before additional charges apply. Be sure to check with the airlines website for the most up to date fees, terms and conditions.

2012 Notre Dame Home Football Game Schedule

Plan ahead when traveling into and out ofSouth Bendairport on these dates:

Sept 8 Purdue

Sept 22 Michigan

Sept 28 OPEN

Oct 13 Stanford

Oct 20 BYU

Nov 3 Pittsburgh

Nov 17 WakeForest

Pinnacle Airlines Files Chapter 11

Pinnacle Airlines Corporation, which provides regional jet service for Delta, United and US Airways, filed for Chapter 11 court protection. The company’s reorganization plan calls for “restructuring its key operating agreements with Delta Air Lines and winding down its operations with United Airlines and US Airways”, according to a company statement.  With a Chapter 11 filing, operations will be business as usual so we do not expect service problems.

GasBuddy App Handy for Rental Car Fill-ups

This is a great Smartphone app for locating gas stations near you and to see their current gas prices. Use this in places where you need to return a car rental with a full tank of gas. Not only will you find the least expensive gas prices, you can locate the station closest to the rental return location. For more information on this app, go to