From Our Clients…
Geof and Jill,
I just wanted to take a moment to thank you for the good service you offer at Menno Travel. Geof, as you are aware, our commencement speaker and his wife did not connect with the driver who was waiting for them at O’Hare last Thursday evening. Long story short, they did finally connect (after 3 hours) and the thing that helped save the day was the fact that you have an after-hours phone number on the electronic ticket and there is actually a “live” person who answers! The benefit of going through a travel service who knows us is that you knew who to call at our office after hours and they in turn called me and the situation got resolved.
Again, thanks for your excellent customer service.
Betty
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Tricia,
I wanted to thank you for all of your help, throughout our travel experience! You have been so helpful, and I have never had a travel agent offer to help with anything we needed AFTER we had already booked our trip! Be assured that we will be using your services for all of our future trips! I appreciate you following up after our trip to see how everything went.
We had a wonderful time. We have cruised half a dozen times, twice with Royal Caribbean and the rest with Carnival. The location you chose for our room could not have been better! It was super close to the elevators, right below the buffet/pool area, and directly across the hall from the self-service laundry on our floor. Thanks a million for making it so convenient for us to get everywhere we needed to go, without putting us too close to anything noisy.
Again, I cannot thank you enough for everything. It was a delight to work with you, and I look forward to doing it again very soon.
Paula S. Cassel
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Maggie,
There are so many choices to make and things to think of when planning a trip – I was grateful to have the benefit of your and Menno’s experience of various tour companies and the many other considerations when planning our trip toItaly. We had a terrific time! After reviewing maybe 5 tour companies and 12 to 15 itineraries, Insight Vacations and the Italian Elegance tour was almost perfect for what we were looking for. Thank you for your help and guidance!
BJ Thompson
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“While planning to travel with my family to Peru to lead the Study Service Term, I first researched travel options on the internet. I found an airline with a good deal, but wanted confirmation from an expert on baggage allowances and customs issues. I contacted Ron at Menno Travel and not only did he answer my questions, he also found us a better fare on a better airline — and the flight is nonstop! I couldn’t have made these arrangements on my own — it was well worth paying the nominal charge to hire someone with expertise in the field to find a great deal on the perfect flight. Thanks, Ron!”
~ Jerrell Richer, Goshen College Study Service Term Leader
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“Kami, My family wants to thank you so much for what was the trip of a lifetime! Everything was perfect and we were happy with every part! Also, thanks for all your patience with all my changes and needing so many difficult itineraries for so many different people! We all agreed that the safari was the best. Our guide was the best and all accommodations were much fancier than we were used to, and all the food was amazing. Thank you!” - Stephanie Szynal
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Fran has this to say about her travel agent, Kami Heckaman: “Kami is good! She knows her stuff, works with what you want and doesn’t try to sell you anything. She is direct…no nonsense, but, with a touch of humor. She recognizes what could be best for us and works with our involvement and previous travel experience.”
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“My wife and I recently traveled overseas to Seoul, South Korea to pick up our adopted son.
Because of the nature of our trip, we wanted to ensure our travel was booked properly. We
chose to use Menno Travel to arrange our flights . It was our first time using a travel agency and we could not have been more pleased. We worked with Dee Suski and she went above and beyond to ensure our flights were hassle free. She knew the ins and outs of the airline industry and was able to find us a better deal on tickets than we could find using any of the online tr avel agencies, plus we had peace of mind knowing that everything was booked correctly. It completely removed the stress that comes with booking international flights. Our experience with Menno Travel helped to make our international trip even more enjoyable. We will absolutely use Menno Travel in the future and will not hesitate to whole heartedly recommend their services to anyone traveling. “ – Cory & Shannan Martin, Wakarusa, IN
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Pam Shaw from Utilimaster relies on Corporate Travel Agent, Jill Mann. Pam sent this to Jill recently, “You really do a great job for me, and for everyone I talk to at Utilimaster. It’s really a good feeling to know that you are there and ready to help in any way that you can. You look for options and never seem to tire of helping me with the best possible plans. You’re always prompt, easy to work with and friendly.”
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I have used your company in the past and have had excellent experiences. We also have some near future travel plans that we will be making as well. I wanted you to know that one of the reasons I keep coming back to you is Sondra Pressler. She was the first one I spoke with 3-4 years ago as we planned a trip to the Bahamas. Ever snce then, this is who I call. She does a great job of finding the deals and follow-up with the customer. Thanks for the great job your team does. – Eddie Manuel, Senior Executive Sales Whirlpool Corporation
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Sondra:
I just wanted to take a second and thank you for going above and beyond in helping us book our Disney vacation. We have never taken a vacation of this magnitude before and you put our fears at ease and helped us every step of the way. From making sure we had passes to meals and how to pay, you were very professional and extremely helpful. I have been recommending Menno Travel to everyone I meet. We definitely will be going through Menno Travel again for our vacation needs.
Thank you again for all your help!!!
Jen Padgett
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Maggie did an excellent job with our trip again this year…it was the best resort experience we’ve ever had. Kudos to Maggie!! – Kim Herbster
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Maggie, we just got back from our trip to Arizona. We had a wonderful time and the weather was amazing. It hare to come back to flat and cold Indiana. Thanks for all your help with planning the trip. It was so nice having my brother meet us in Texa. What a help. Weverything went as planned, no problems, but what else would we expect from you. You are by far the best! – Trinity Whittern
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“Maureen Russell, our incentive travel specialist at Menno, has assisted us with our Executive Club trip for many years. Her knowledge and expertise has allowed us to put together many wonderful cruises and vacations as awards for our top managers and salespeople, while managing every detail and working within our budget.”
Sharon Martin
Heritage Financial Group, Inc.
Elkhart, IN
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“Goshen College has worked with Ron Yoder of Menno Travel for the air portion of a number of our Adult Educational Travel group tours. He has worked to give us the best price available for our international flights and has contacted each individual to supply the additional domestic flight to the gateway airport.”
~ Janette Yoder, Goshen College, Goshen, Indiana
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“I have worked with Menno Travel’s group department numerous times for our student international programs and have consistently found the programs to be well-planned and offer an excellent value. They communicate well both with us planning the program as well as with the students participating. It’s evident that they work hard to find the best options at the best price.”
~Thelma Rohrer, Manchester College
