Full-time Business Development Specialist and Administrative Support

Position Reports to:

CEO

FLSA Status:  (non-exempt)

Summary

Responsible for growing Menno Travel’s corporate and group revenues through the addition of new clients and increasing sales to existing clients.  Provide administrative and accounting support.

Principle Duties and Required Skills:

 

Essential Responsibilities:

 

New Business:

Corporate Travel:

  • Identify potential clients, both for full-service and online bookings
  • Partner with companies with similar target markets
  • Partner with companies with similar target markets
  • Use Linked In to make contacts through shared connections
  • Use connections through Chambers, Economic Development, and media to identify opportunities
  • Develop a sales strategy (objectives, goals, strategies, and tactics)
  • Develop a direct mail corporate travel marketing campaign
  • Visit potential clients with CEO

Meeting and Incentive Travel:

  • Identify opportunities for meeting and incentive travel among current accounts
  • Identify opportunities for new meeting and incentive travel clients
  • Develop a sales strategy to acquire profitable new clients

 

Growing sales to existing clients:

Corporate Travel:

  • Write content for Menno Traveler that promotes Menno Travel programs and our preferred suppliers
  • Service calls to smaller accounts
  • Work with clients to develop travel policies that encourage booking all travel with Menno Travel

Meeting and Incentive Travel:

  • Teach clients how an effective incentive travel program might be used to achieve corporate goals
  • Determine who handles incentive travel at company and sell Menno Travel

 

Administrative support

  • Ensure cash drawer is replenished with enough change for transactions.
  • Bank deposits (tally up all the cash and checks, add them together and create the bank deposit)
  • Email Marketing (run queries through client database to target the clients who fit our marketing criteria)
  • Foreign currency sales (assist customers in the purchase of foreign currency)
  • Manage Social media (manage the different social media accounts, create content, interact with followers)
  • Answering phone support ( answer phone calls, direct calls to correct agents, answer questions)
  • Deleting corporate profiles and tracking tickets for people that left a company

Language/Communication Skills

Excellent interpersonal skills with the ability to effectively communicate with staff and clientele; strong written and verbal communication skills; and attention to detail

Computer Skills

  • Thorough understanding of Microsoft Office Applications
  • Ability to work with spreadsheets
  • Knowledge of PowerPoint
  • A familiarity with databases and reporting

Education/Experience Requirements

Education

 

Bachelor’s degree

 

Experience

 

  • Minimum of two years of sales and/or customer service experience
  • A basic knowledge of accounting

Knowledge, Skills, and Abilities

Demonstrates a willingness to learn and take on new tasks, while prioritizing all duties.

Demonstrates excellence in customer service and response with a style of interacting that is friendly, knowledgeable, and helpful and demonstrates a willingness to “go above and beyond”

Demonstrates a high level of professionalism in personal appearance (particularly when making face-to-face service calls to the client) and communication both oral and written.

Demonstrates highly effective oral and written communication skills in order to develop proposals, write reports, communicate with corporate clients and with other team members and management.

Demonstrates strong organizational skills and the ability to deal with multiple issues and job demands, prioritizing appropriately and meeting deadlines within designated time-frames.

Demonstrates the ability to pay close attention to details and performs job duties with a high level of accuracy in writing proposals, providing information to clients.

Demonstrates the ability to work effectively in a team environment and work collaboratively with co-workers and corporate clients.

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

 

Please submit your resume to Geof at Geof@mennotrav.com

Real ID ACT? Will It Keep You Off An Airplane?

As a travel agency, our job is to keep you informed about changes in the travel industry. If you have traveled through any major airport in the past couple months, you may have noticed a TSA announcement about the REAL ID Act. Here is a brief description of the REAL ID act and how it affects you.

What is the Real ID Act?

The Real ID Act is a federal law that requires state driver’s licenses and ID cards to be accepted by the federal government for “official purposes“. The Secretary of Homeland Security has currently defined “official purposes” as boarding commercially operated domestic airline flights, entering federal buildings, and nuclear power plants. The REAL ID Act also helps secure domestic flights and federal facilities by increasing regulations on IDs to deter forgery. This new law goes into effect October 1, 2020.

How does it affect Indiana?

Indiana is one of 23 states that are fully compliant with the REAL ID Act (It is called the Secure ID in Indiana). When the new law goes into effect on October 1, 2020, you will need to make sure that your license meets the standard. A Secure Indiana ID has a star in the top right corner. When you renew your license, make sure you understand what additional forms of identification you will need to have a license that meets the new federal guidelines, http://www.in.gov/bmv/2953.htm.

How does it affect other states?

If you live in a state that is non-compliant with the REAL ID Act you will have to use another form of identification accepted by TSA (Passport or Passport Card, Global Entry card, U.S. military ID, airline or airport-issued ID, federally recognized tribal-issued photo ID) after January 22, 2018. To check to see if your state is compliant with the REAL ID Act click here.

What you need to take away from this article

If you live in Indiana, you need to make sure that you have a Secure ID driver’s license that is REAL ID compliant (Star is present in the upper right-hand corner of ID).

If you do not live in Indiana, you need to check the TSA Website for accepted forms of identification. If you live in a state that is not compliant with the REAL ID Act you may not be able to board flights after January 22nd, 2018 using your state issued ID alone.

If you have any questions, please contact me at Timon@Mennotrav.com

A Note for US Citizens Traveling to Europe

Dear Menno Travel Customers:

In the past several days there have been some confusing and misunderstood reports about purported visa requirements to Europe for US citizens, and I wanted to take a moment to clarify what, in fact, transpired and what that means for travel to Europe generally. I also want to assure you, from first-hand experience, that there is no better time than now to travel to Europe.

In a symbolic gesture taken by a simple show of hands, an administrative arm of the European Union (EU) urged another arm of the EU to institute a new regulation requiring US citizens to obtain a visa before visiting any EU-member nation.

To be very clear: no visa requirement has been added for US citizens traveling to Europe, nor is there likely to be anytime soon.

Just as the US enjoys great economic benefit and job growth from travelers visiting the US, so too do those very EU countries (some of which, such as France, Italy, and Spain, are the most visited countries in the world) reap the benefit of the US tourist. For any sort of EU visa requirement to take effect, the EU countries would have to officially approve the move, “a process that could take years,” according to a report by BBC News.

As background, the move is the latest development in a dispute between the EU and the US regarding travel requirements for its citizens, as there are five EU countries (Bulgaria, Croatia, Poland, Romania and Cyprus) for whose citizens the US requires a visa for travel. As US citizens can travel to any and all EU countries without a visa, the EU would like the same ability for all its citizens.

I’d like to add that the political posturing is simply that and has in no way affected travel to Europe for US citizens or the welcome we receive from Europe’s citizens. To note, I hold Tauck’s seat on the Advisory Council of the European Tour Operators Association, and I hear first-hand what is really going on with the various political actions that happen in Brussels and London.

Between myself and others on the Tauck team, we have been to Paris, London, Frankfurt and Berlin in the past six weeks alone, and everywhere we’ve been greeted by warmth and welcome. We’ve had the opportunity to meet with dozens of our trusted partner suppliers, and to a person, they are extremely excited about the season ahead and can’t wait to welcome Tauck guests. We had wonderful, stimulating and inspiring visits—and we know your clients will too.

Should you ever have a further question, our terrific Reservations Sales Counselors are here to help. But do know that Europe is open and will warmly welcome your clients on their travels this year and in the future.

On behalf of all of us at Tauck, I wish you all a bon voyage, indeed!

Best wishes,

Jennifer Tombaugh, President

When a Vacation Quickly Turns Into a Nightmare


 

I am lucky enough to work in an office with some amazing women. I want to share a quick story about what happened a couple weeks back. Here is what happened.

Imagine you are at the end of your Christmas break Key West vacation and tonight you will be home in Northern Indiana. You head to the airport for the last leg of the journey. Upon arriving at the airport, you receive a rude awaking as armed guards barricade the entrance of the airport and direct you out of the area.  This was a reality for a client of ours.

On Friday, January 6th, our clients arrived at Fort Lauderdale International airport to see armed guards motioning them to stay back. They had just arrived at the scene of a horrific shooting. One of the advantages of using a travel agency is the security of knowing that you have a personal assistant to get you out of any travel situation. Immediately our client texted their agent at Menno Travel, we had already received a travel warning regarding the shooting at Fort Lauderdale Airport. Before they texted us, we were in the midst of going through our data base to see who was flying in, out, or connecting in Fort Lauderdale. Whenever there is a major alert (weather, malfunctions, terrorist incidents) Menno contacts our clients letting them know of potential delays and provides them with other travel options.

Maggie, the vacation agent working with the stranded clients, called Delta and tried to find a way back to South Bend. That particular Friday, there were major winter ice storms passing through the East and West coasts, it was also the end of Christmas break. Usually, our agents can find another route home, the difficulty was getting five passengers back on the same flight. Maggie searched multiple airports in Florida to try and find a flight back to this area. There were no Delta flights back to our area that had five seats available. While on hold with Delta, Maggie found five seats on an American Airlines flight departing from Miami the next morning. She negotiated with Delta and got a refund for our clients and booked the American Airline flight to Chicago. She then booked a hotel room in Miami. The next morning when the family arrived in Chicago, Maggie had arranged for a limo to pick them up. It was the cheapest option back to South Bend. The limo drove our clients back to South Bend and dropped the family off at their front door, then drove the husband to South Bend airport to pick up his personal car. Menno is currently working on getting refunds for our client’s limo and hotel expense.

In an unpredictable world where stories like this occur, having someone to back you up and provide service at this level is critical. We hope that this situation, or any situation, never happens to our clients but we will be there if it ever does.

Samsung Galaxy Note 7 – Travel Ban

 

The DOT and FAA have implemented a travel ban on the Samsung Galaxy Note 7.

This ban includes all new and replaced Samsung Galaxy Note 7 phones.

 

Customers who own or possess a Samsung Galaxy Note 7 device may not transport the device on their person or in carry-on baggage, checked baggage or cargo on flights to, from or within the United States.
 
For more information, click the link below:

DOT Briefing on Samsung Galaxy Note 7 Travel Ban

 

The Zika Virus and what you need to know

What is the Zika virus? The Zika Virus is a disease spread to people through mosquito bites. The common symptoms of the Zika Virus are fever, joint pain, rashes and conjunctivitis (red eyes). The symptoms last several days to a week. The illness is usually mild. Severe disease requiring hospitalization is uncommon and deaths are rare.

 

Since the Zika virus is spread through mosquito bites everyone is susceptible. One in five people infected with the Zika virus will get sick. The symptoms are similar to the flu. Recently Brazil linked the Zika virus to babies born with Microcephaly. Microcephaly is a condition where the baby’s head size at birth is smaller than the average. Babies with smaller head sizes might have brains that do not develop properly causing problems later in life.  The sharp rise in babies born with Microcephaly in Brazil in the past couple months has caused the CDC to issue a travel alert (level 2 Practice Enhanced Precautions)

 

What countries are most affected? The travel alert is for these countries. (Countries are being added to this list daily. The list is accurate as of 5/18/16)

 

  • American Samoa
  • Aruba
  • Barbados
  • Belize
  • Bolivia
  • Bonaire
  • Brazil
  • Cape Verde
  • Colombia
  • Costa Rica
  • Cuba
  • Curacao
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Fiji
  • French Guiana
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guyana
  • Haiti
  • Honduras
  • Jamaica
  • Kosrae, Federated States of Micronesia
  • Marshall Islands
  • Martinique
  • Mexico
  • New Caledonia
  • Nicaragua
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Saint Lucia
  • Puerto Rico
  • Saint Barthelemy
  • Saint Martin
  • Saint Vincent and the Grenadines
  • Sint Maarten
  • Samoa
  • Suriname
  • Trinidad and Tobago
  • Tonga
  • US Virgin Islands
  • Venezuela

 

All travelers to the countries listed above should consult your physician. The CDC is recommending that pregnant women and women who are trying to become pregnant consult with your physician and consider postponing travel to any area where Zika virus transmission is ongoing. If you contract the virus please seek a professional health care provider.

Information about the Zika virus is being updated on a daily basis.   We will continue to monitor the situation.  Please refer to our website for additional details.

For more information you can visit the CDC website here

The airlines and tour operators are just coming out with policies for passengers to reschedule and or cancel trips to the affected countries. We are monitoring these policies daily and will be contacting you shortly to give you the options.

More Travel Options Than You Think

Living in communities close to local regional airports is very convenient. It’s great to have less traffic, easy parking, short security lines, and the ability to connect to wherever you need to go! But sometimes at an airport of choice, the air fare can be significantly higher than normal, or the flight schedules are not convenient.   Here in the Indiana-Michigan area, one of the challenges is scheduling around Notre Dame Football games. In these situations, your corporate agent will check all the options at surrounding airports, balancing convenience and cost-effectiveness.

We know that many of our customers live in different parts of the country and use airports other than those found in the Michiana area.  But we found it interesting to compare the distance to regional and metropolitan airports available in our geographic area.  The same will be true in other regions as well. The options may surprise you!

     Traveling From

table

 

 

* Distance based on google maps

Deem Mobile App: A simple App to ease the mind

Deem customers of Menno Travel can take advantage of the mobile app for your iPhone or Android. Menno Travel is excited this technology is available for our online customers.

Today’s travelers need a powerful mobile app that has the ability to view and search for upcoming flights from their phone. Not to mention, book hotels and car service based on location, brand, policy, TripAdvisor ratings, and price. The Deem mobile app can deliver all this and more.

Check it out!

  • Management of upcoming travel reservation
  • End-to-end reservation capability for flights, hotels and car rentals
  • TripAdvisor ratings in hotel search results
  • Calendar sync to provide real-time updates
  • Select and compare seat sections across flight results
  • In-app flight check-in and mobile boarding pass
  • Location-based restaurant deals and offers to stay within per diems

To get the app today, login to your Deem account and find the Go Mobile! box on the right side of the screen and download it now!

Car Hotel Automated Recheck Technology (CHART)

Are you paying too much for cars and hotels?

Menno Travel has developed an automated technology to enhance our service to the corporate community. Last year Car Rate Checker found over 650 lower car rental rates for our customers totaling a staggering $26,900. With the year half over, we have already saved over $17,000 for our valued and loyal customers.

We also found that hotels trend the same way, and we put our heads together and launched our Hotel Rate Checker which will celebrate its 1st birthday in July! Knowing that online retailers such as Expedia and Hotels.com, return rates based on different searches, we harnessed this data to your advantage.

The average three night hotel stay, now costs more than your average domestic airline ticket. Luckily Hotel Rate Checker has been hard at work saving our customers on average $23 per night. That’s Amazing!

Booking your cars and hotels with Menno Travel assures lowest rate availability, through our access to discounted rates AND our Car Hotel Automated Recheck Technology (CHART) continues to search for lower fares after the reservation is made. Book your hotels & cars with Menno Travel and let CHART do the rest!

Why Incentive Travel Works

Incentive Travel – 10 Powerful Benefits

Rewarding customer loyalty and sales growth and performance with fantastic corporate rewards will benefit your business. After all, giving customers reason to not look elsewhere is part of any successful business. Below, we take a closer look at the powerful advantages of incentive travel.

1. Motivate and Inspire Customers & Sales Staff with a Memorable Reward

Providing desirable travel incentives is a great way to motivate and inspire your customer base. It will encourage business-centric buzz around your industry, with everyone wanting to be sure to not miss out, thus meeting their targets and win the reward.

2. Incentive Travel is a Cost-Effective Alternative

According to the Harvard Business Review, money is the most expensive way to reward. Travel incentives can be more cost-effective and offer greater value in terms of the benefits to staff, customers and the business.

3. Corporate Rewards Can Help Your Business Achieve its Goals

Through inspiring and motivating your customer base, corporate rewards can help you to achieve a number of company objectives, such as:
• Customer retention
• Increasing sales and profitability.
• Maintaining consistently high sales performance

4. Foster Customer Loyalty and Dedication

A great rewards system will ensure your customers feel appreciated. This feeling of appreciation fosters a positive environment, increasing consumer loyalty to the company. Similarly, appreciated customers are more dedicated. This leads to greater sales and increased profitability.

5. Forge Stronger Networking Dynamics

The thrilling adventures and shared experiences of a fantastic trip will hone and develop networking dynamics. It will also allow company and customer to build stronger relationships, and offers an informal forum for honest discussion about the company.

6. Personal Benefits for your Customers

Everyone benefits from some time away. Rewarding your customer with a travel experience will help to relieve stress, boost confidence and reignite creativity. A short break can do wonders for the soul – and your business by extension.

7. A Healthy Customer base is a Happy Business

Studies suggest that perceived benefits that no one else or a select few can get, keeps the loyal customer returning to the company. This comes back to the sense of appreciation and the personal benefits of corporate rewards.

8. Excellent PR for your Organization

Word-of-mouth is a very powerful tool. Customers who have received a memorable corporate reward are likely to rave about it to their friends and family. Also the opportunity to re-connect with past participants is an appealing part of reward packages. This will entice greater sales to your company and will improve your organization’s PR overall.

9. Travel Incentives are More Effective than Cash Rewards

Cold, hard cash is one of the most common, and according to statistics, least effective ways to reward people. The money is often treated as part of a discount and is spent on bills or household items. In contrast, an enticing travel experience is proven to inspire and motivate. In addition, the memory of a fantastic trip will last much longer than a cash bonus, fostering feelings of gratitude towards the company.

10. Flexible Experiences for Every Budget

Incentive travel can be tailored to suit budgets, making travel a practical reward option for small and large businesses alike.

Book your corporate travel experience with a company you can trust. Menno Travel, Group & Incentive Department has the knowledge and expertise to provide your company with unique travel options. Menno Travel’s Group & Incentive Department can manage your customer/sales loyalty travel incentive.

Please contact our Group & Incentive Department at travelstaff@mennotrav.com

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