Sales Assistant / Receptionist
Menno Travel is a full service travel agency, providing excellent customer service to vacation, humanitarian, and group and incentive travelers, as well as corporate and business customers.
This position, an entry level position to the exciting world or travel, provides assistance to the vacation advisors and serves as the first point of contact for clients via phone or in person.
Menno Travel is a local family-owned business serving Goshen for 65 years.
Essential Duties and Responsibilities
- Daily open and close the agency
- Answer multi-line switchboard and transfer calls
- Greet walk in clients and direct them to appropriate travel advisor
- Perform financial services: Buy, sell, and invoice Foreign Currency, balance cash drawer, and process client payment and charges
- Provide support to travel advisors by typing custom itineraries, processing travel documents, and cruise check-ins
- Distribute incoming mail and process outgoing mail, UPS and Fed Ex packages, and bulk mailings
- Order supplies and travel brochures for the office
- Strong phone and computer skills
- Excellent oral and written communication skills
- Great customer service; friendly and outgoing
- Detail oriented
- Proficient working in fast paced environment; able to accurately move between multiple tasks
- Computer literate- has basic skills in Microsoft Office (including Outlook, Microsoft Word, and Excel)
- Type and proof documents
- Basic math skills to balance cash drawer, handle money transactions and foreign currency
- High school diploma or equivalent
- Prior office experience preferred
- Prior customer service experience preferred
- Prior cash handling experience preferred
Menno Travel offers a comprehensive benefit package including profit sharing, group medical insurance, health savings account (HSA), paid time off, paid holidays, long-term disability insurance, 401K plan, cafeteria plan, Employee Assistance Program (EAP),and familiarization time to travel (FAM time)
Job Type: Full-time
Salary: $10.00 to $12.00 /hour
If you have questions or would like to submit a resume, please contact Liz Gunden (574-534-1521 / firstname.lastname@example.org).
As a travel agency, our job is to keep you informed about changes in the travel industry. If you have traveled through any major airport in the past couple months, you may have noticed a TSA announcement about the REAL ID Act. Here is a brief description of the REAL ID act and how it affects you.
What is the Real ID Act?
The Real ID Act is a federal law that requires state driver’s licenses and ID cards to be accepted by the federal government for “official purposes“. The Secretary of Homeland Security has currently defined “official purposes” as boarding commercially operated domestic airline flights, entering federal buildings, and nuclear power plants. The REAL ID Act also helps secure domestic flights and federal facilities by increasing regulations on IDs to deter forgery. This new law goes into effect October 1, 2020.
How does it affect Indiana?
Indiana is fully compliant with the REAL ID Act (It is called the Secure ID in Indiana). When the new law goes into effect on October 1, 2020, you will need to make sure that your license meets the standard. A Secure Indiana ID has a star in the top right corner. When you renew your license, make sure you understand what additional forms of identification you will need to have a license that meets the new federal guidelines, http://www.in.gov/bmv/2953.htm.
How does it affect other states?
If your driver license is issued by a state that is non-compliant with the REAL ID Act you will have to use another form of identification accepted by TSA (Passport or Passport Card, Global Entry card, U.S. military ID, airline or airport-issued ID, federally recognized tribal-issued photo ID) after January 22, 2018. To check to see if your state is compliant with the REAL ID Act click the map below.
I am lucky enough to work in an office with some amazing women. I want to share a quick story about what happened a couple weeks back. Here is what happened.
Imagine you are at the end of your Christmas break Key West vacation and tonight you will be home in Northern Indiana. You head to the airport for the last leg of the journey. Upon arriving at the airport, you receive a rude awaking as armed guards barricade the entrance of the airport and direct you out of the area. This was a reality for a client of ours.
On Friday, January 6th, our clients arrived at Fort Lauderdale International airport to see armed guards motioning them to stay back. They had just arrived at the scene of a horrific shooting. One of the advantages of using a travel agency is the security of knowing that you have a personal assistant to get you out of any travel situation. Immediately our client texted their agent at Menno Travel, we had already received a travel warning regarding the shooting at Fort Lauderdale Airport. Before they texted us, we were in the midst of going through our data base to see who was flying in, out, or connecting in Fort Lauderdale. Whenever there is a major alert (weather, malfunctions, terrorist incidents) Menno contacts our clients letting them know of potential delays and provides them with other travel options.
Maggie, the vacation agent working with the stranded clients, called Delta and tried to find a way back to South Bend. That particular Friday, there were major winter ice storms passing through the East and West coasts, it was also the end of Christmas break. Usually, our agents can find another route home, the difficulty was getting five passengers back on the same flight. Maggie searched multiple airports in Florida to try and find a flight back to this area. There were no Delta flights back to our area that had five seats available. While on hold with Delta, Maggie found five seats on an American Airlines flight departing from Miami the next morning. She negotiated with Delta and got a refund for our clients and booked the American Airline flight to Chicago. She then booked a hotel room in Miami. The next morning when the family arrived in Chicago, Maggie had arranged for a limo to pick them up. It was the cheapest option back to South Bend. The limo drove our clients back to South Bend and dropped the family off at their front door, then drove the husband to South Bend airport to pick up his personal car. Menno is currently working on getting refunds for our client’s limo and hotel expense.
In an unpredictable world where stories like this occur, having someone to back you up and provide service at this level is critical. We hope that this situation, or any situation, never happens to our clients but we will be there if it ever does.
The DOT and FAA have implemented a travel ban on the Samsung Galaxy Note 7.
This ban includes all new and replaced Samsung Galaxy Note 7 phones.
Customers who own or possess a Samsung Galaxy Note 7 device may not transport the device on their person or in carry-on baggage, checked baggage or cargo on flights to, from or within the United States.
For more information, click the link below:
What is the Zika virus? The Zika Virus is a disease spread to people through mosquito bites. The common symptoms of the Zika Virus are fever, joint pain, rashes and conjunctivitis (red eyes). The symptoms last several days to a week. The illness is usually mild. Severe disease requiring hospitalization is uncommon and deaths are rare.
Since the Zika virus is spread through mosquito bites everyone is susceptible. One in five people infected with the Zika virus will get sick. The symptoms are similar to the flu. Recently Brazil linked the Zika virus to babies born with Microcephaly. Microcephaly is a condition where the baby’s head size at birth is smaller than the average. Babies with smaller head sizes might have brains that do not develop properly causing problems later in life. The sharp rise in babies born with Microcephaly in Brazil in the past couple months has caused the CDC to issue a travel alert (level 2 Practice Enhanced Precautions)
What countries are most affected? The travel alert is for these countries. (Countries are being added to this list daily. The list is accurate as of 5/18/16)
- American Samoa
- Cape Verde
- Costa Rica
- Dominican Republic
- El Salvador
- French Guiana
- Kosrae, Federated States of Micronesia
- Marshall Islands
- New Caledonia
- Papua New Guinea
- Saint Lucia
- Puerto Rico
- Saint Barthelemy
- Saint Martin
- Saint Vincent and the Grenadines
- Sint Maarten
- Trinidad and Tobago
- US Virgin Islands
All travelers to the countries listed above should consult your physician. The CDC is recommending that pregnant women and women who are trying to become pregnant consult with your physician and consider postponing travel to any area where Zika virus transmission is ongoing. If you contract the virus please seek a professional health care provider.
Information about the Zika virus is being updated on a daily basis. We will continue to monitor the situation. Please refer to our website for additional details.
For more information you can visit the CDC website here
The airlines and tour operators are just coming out with policies for passengers to reschedule and or cancel trips to the affected countries. We are monitoring these policies daily and will be contacting you shortly to give you the options.
Living in communities close to local regional airports is very convenient. It’s great to have less traffic, easy parking, short security lines, and the ability to connect to wherever you need to go! But sometimes at an airport of choice, the air fare can be significantly higher than normal, or the flight schedules are not convenient. Here in the Indiana-Michigan area, one of the challenges is scheduling around Notre Dame Football games. In these situations, your corporate agent will check all the options at surrounding airports, balancing convenience and cost-effectiveness.
We know that many of our customers live in different parts of the country and use airports other than those found in the Michiana area. But we found it interesting to compare the distance to regional and metropolitan airports available in our geographic area. The same will be true in other regions as well. The options may surprise you!
* Distance based on google maps
Deem customers of Menno Travel can take advantage of the mobile app for your iPhone or Android. Menno Travel is excited this technology is available for our online customers.
Today’s travelers need a powerful mobile app that has the ability to view and search for upcoming flights from their phone. Not to mention, book hotels and car service based on location, brand, policy, TripAdvisor ratings, and price. The Deem mobile app can deliver all this and more.
Check it out!
- Management of upcoming travel reservation
- End-to-end reservation capability for flights, hotels and car rentals
- TripAdvisor ratings in hotel search results
- Calendar sync to provide real-time updates
- Select and compare seat sections across flight results
- In-app flight check-in and mobile boarding pass
- Location-based restaurant deals and offers to stay within per diems
To get the app today, login to your Deem account and find the Go Mobile! box on the right side of the screen and download it now!
Are you paying too much for cars and hotels?
Menno Travel has developed an automated technology to enhance our service to the corporate community. Last year Car Rate Checker found over 650 lower car rental rates for our customers totaling a staggering $26,900. With the year half over, we have already saved over $17,000 for our valued and loyal customers.
We also found that hotels trend the same way, and we put our heads together and launched our Hotel Rate Checker which will celebrate its 1st birthday in July! Knowing that online retailers such as Expedia and Hotels.com, return rates based on different searches, we harnessed this data to your advantage.
The average three night hotel stay, now costs more than your average domestic airline ticket. Luckily Hotel Rate Checker has been hard at work saving our customers on average $23 per night. That’s Amazing!
Booking your cars and hotels with Menno Travel assures lowest rate availability, through our access to discounted rates AND our Car Hotel Automated Recheck Technology (CHART) continues to search for lower fares after the reservation is made. Book your hotels & cars with Menno Travel and let CHART do the rest!
Incentive Travel – 10 Powerful Benefits
Rewarding customer loyalty and sales growth and performance with fantastic corporate rewards will benefit your business. After all, giving customers reason to not look elsewhere is part of any successful business. Below, we take a closer look at the powerful advantages of incentive travel.
1. Motivate and Inspire Customers & Sales Staff with a Memorable Reward
Providing desirable travel incentives is a great way to motivate and inspire your customer base. It will encourage business-centric buzz around your industry, with everyone wanting to be sure to not miss out, thus meeting their targets and win the reward.
2. Incentive Travel is a Cost-Effective Alternative
According to the Harvard Business Review, money is the most expensive way to reward. Travel incentives can be more cost-effective and offer greater value in terms of the benefits to staff, customers and the business.
3. Corporate Rewards Can Help Your Business Achieve its Goals
Through inspiring and motivating your customer base, corporate rewards can help you to achieve a number of company objectives, such as:
• Customer retention
• Increasing sales and profitability.
• Maintaining consistently high sales performance
4. Foster Customer Loyalty and Dedication
A great rewards system will ensure your customers feel appreciated. This feeling of appreciation fosters a positive environment, increasing consumer loyalty to the company. Similarly, appreciated customers are more dedicated. This leads to greater sales and increased profitability.
5. Forge Stronger Networking Dynamics
The thrilling adventures and shared experiences of a fantastic trip will hone and develop networking dynamics. It will also allow company and customer to build stronger relationships, and offers an informal forum for honest discussion about the company.
6. Personal Benefits for your Customers
Everyone benefits from some time away. Rewarding your customer with a travel experience will help to relieve stress, boost confidence and reignite creativity. A short break can do wonders for the soul – and your business by extension.
7. A Healthy Customer base is a Happy Business
Studies suggest that perceived benefits that no one else or a select few can get, keeps the loyal customer returning to the company. This comes back to the sense of appreciation and the personal benefits of corporate rewards.
8. Excellent PR for your Organization
Word-of-mouth is a very powerful tool. Customers who have received a memorable corporate reward are likely to rave about it to their friends and family. Also the opportunity to re-connect with past participants is an appealing part of reward packages. This will entice greater sales to your company and will improve your organization’s PR overall.
9. Travel Incentives are More Effective than Cash Rewards
Cold, hard cash is one of the most common, and according to statistics, least effective ways to reward people. The money is often treated as part of a discount and is spent on bills or household items. In contrast, an enticing travel experience is proven to inspire and motivate. In addition, the memory of a fantastic trip will last much longer than a cash bonus, fostering feelings of gratitude towards the company.
10. Flexible Experiences for Every Budget
Incentive travel can be tailored to suit budgets, making travel a practical reward option for small and large businesses alike.
Book your corporate travel experience with a company you can trust. Menno Travel, Group & Incentive Department has the knowledge and expertise to provide your company with unique travel options. Menno Travel’s Group & Incentive Department can manage your customer/sales loyalty travel incentive.
Please contact our Group & Incentive Department at email@example.com