Now Hiring: Part-Time Accounting and Administration Assistant


Part-time accounting position in Goshen, IN. Hours are flexible at 4 hours per day, 5 days per week, for approximately 20 hours per week. Duties consist of assisting the CFO with daily bookkeeping tasks, reconciliation of cash, preparation of deposits, reconciliation of Foreign Currency, issuing payments to vendors, posting of data, reconciliation of airline tickets to our accounting program, and possibly other duties as needed.


Principle Duties and Required Skills

Essential Responsibilities

• Balance Cash Drawer each morning
• Prepare bank deposits
• Post payments received by cash, check and EFT
• Balance Foreign Currency each morning
• Write checks to vendors
• Reconcile Petty Cash Account
• Complete the Trams interface daily and reconcile to our accounting program
• Weekly ARC submission and reconciliation to our accounting program
• Process Debit Memos from Airlines
• Provide coverage and support for front desk over lunch hour by answering phone calls, directing calls to correct agents, answering questions, and assisting customers in the purchase and selling of foreign currency

Accounting Skills
• Experience in bookkeeping
• Understanding of accounting procedures
• Pay attention to detail
• Excellent math skills
• Must have good calculating skills


Language/Communication Skills
Excellent interpersonal skills with the ability to effectively communicate with staff and clientele; strong written and verbal communication skills

Computer Skills
Able to demonstrate proficiency in Microsoft Excel. Willing to learn Trams, ClientBase, ARC IAR, EzForex.


Education/Experience Requirements


High School Diploma
Bookkeeping classes a plus


• Minimum of two years of bookkeeping experience
• A basic knowledge of accounting


Knowledge, Skills, and Abilities

Demonstrate a willingness to learn and take on new tasks, while prioritizing all duties

Demonstrate excellence in bookkeeping, knowledgeable of accounting, demonstrate a willingness to “go above and beyond”

Demonstrate a high level of professionalism in personal appearance and communication, both oral and written

Demonstrate strong organizational skills and the ability to deal with multiple issues and job demands, prioritizing appropriately and meeting deadlines within designated time-frames

Demonstrate the ability to pay close attention to details and perform job duties with a high level of accuracy and confidentiality

Demonstrate the ability to work effectively in a team environment


Position Reports to:  CFO

FLSA Status: (non-exempt)

Submit resumes to Sue Moneyheffer (

Now Hiring: Reporting and Online Support Specialist

Reporting and Online Support Specialist



We are a thriving full-service travel agency with specialties in corporate, vacation, group and international travel. We are seeking a self-motivated, detail-oriented and customer-friendly Reporting and Online Support Specialist.


You will be responsible for providing customer support and administrative support for Menno Travel’s corporate online booking tools and online and in-office reporting tools. The position involves working closely with internal staff, external customers and vendor support teams.



Principal Duties and Required Skills

Essential Responsibilities


Assists new customers to implement Concur and Deem online travel booking tools

  • Coordinates the planning and implementation with customer and online company to roll out the booking tool to end-users.
  • Assists with the sign-up and training of the end user.
  • Determines the reporting needs of the customer and supplies reports as requested.
  • Organizes and updates Concur/Deem FAQs and Quick Reference resources as needed.

Provides on-going first-line support for Concur/Deem end-users

  • Trains new end-users how to use the online booking tool.
  • Performs password resets.
  • Troubleshoots end-user problems and performs other “help desk” functions.
  • Provides specialized reports in iBank based on company requests.
  • Keeps up with the new features of Concur/Deem and communicates them to clients.

Coordinates and generates various reports for corporate travel customers

  • Creates After-hours Invoices to bill customers for services utilized
  • Creates Affiliate/Independent Contractor statements on a monthly basis
  • Creates and schedules corporate reports in iBank online portal as needed
  • Other reports: Pay with Points transactions, Unused Ticket tracking, Car & Hotel Rate Checker activity.  (Reports are generated using a variety of tools, most commonly Microsoft Access, Excel and iBank online reporting.)

Provides other support to Menno Travel staff as needed

  • ClientBase CRM maintenance and support
  • ACT CRM support
  • Printer support
  • Troubleshooting and support on Microsoft Word, Excel, Outlook
  • Other duties as assigned

Updates website content

  • Makes updates to website in WordPress


Provides back-up support for our Sales Assistance Center

  • Helps answer phones to cover for lunches, breaks etc.
  • Foreign Currency Sales 


Supervisory Responsibilities This position does not have supervisory responsibilities.

Language/Communication Skills

Able to read, analyze, and interpret general business periodicals and technical procedures.

Able to write reports, business correspondence and business procedures.

Able to effectively present information and respond to questions from travel managers, travel planners, corporate travelers and travel agents.

Able to give clear directions in user-friendly terms to clients and internal staff.


Mathematical Skills

Able to calculate figures and amounts such as discounts, interest, commission, and percentages.


Reasoning Ability

Able to troubleshoot and problem solve in situations that tend to be uniform and prescribed, but also be able to initially respond in situations where multiple factors are involved to be sorted out.

Able to interpret a variety of instructions in written form.


Computer Skills

Able to demonstrate proficiency in Microsoft Word, Excel, Access and Outlook. Willing to learn iBank, Concur, Deem, ClientBase.


Education/Experience Requirements


Bachelor’s Degree required.



Previous experience in a similar position preferred.


Specialized Training

Additional training or experience in these areas are a plus:

Help desk support

Working with databases

Using or administering corporate online booking tools such as Deem or Concur


Knowledge, Skills, and Abilities

Demonstrates the ability to pay close attention to details and performs job duties with precision and accuracy in creating reports, providing information to clients.

Demonstrates strong organizational skills and the ability to deal with multiple issues and job demands, prioritizes appropriately and meets deadlines within designated time-frames.

Demonstrates a high level of problem solving and troubleshooting skills on a variety of customer service, technology-related issues both internally and externally with customers.

Demonstrates excellence in customer service with a style of interacting that is friendly, knowledgeable and helpful. Demonstrates a willingness to “go above and beyond”.

Demonstrates the ability to work effectively in a team environment and work collaboratively with co-workers and corporate clients.

Demonstrates highly effective oral and written communication skills in order to write reports and communicate with corporate clients and other team members and management.

Demonstrates a high level of professionalism in personal appearance (particularly when making face-to-face presentation with clients).


Physical Demands/Work Environment

Physical Demands

This job demands large amounts of time sitting or standing with use of hands for typing and writing.

Minimal lifting (<15 lbs.)


No special vision requirements.

Work Environment

Works in a cubicle with own work station with low-moderate noise level.


Position Reports to: Chief Information Officer

FLSA Status: non-exempt


Submit resumes to Geof Landis (


Real ID ACT? Will It Keep You Off An Airplane?

As a travel agency, our job is to keep you informed about changes in the travel industry. If you have traveled through any major airport in the past couple months, you may have noticed a TSA announcement about the REAL ID Act. Here is a brief description of the REAL ID act and how it affects you.

What is the Real ID Act?

The Real ID Act is a federal law that requires state driver’s licenses and ID cards to be accepted by the federal government for “official purposes“. The Secretary of Homeland Security has currently defined “official purposes” as boarding commercially operated domestic airline flights, entering federal buildings, and nuclear power plants. The REAL ID Act also helps secure domestic flights and federal facilities by increasing regulations on IDs to deter forgery. This new law goes into effect October 1, 2020.

How does it affect Indiana?

Indiana is one of 23 states that are fully compliant with the REAL ID Act (It is called the Secure ID in Indiana). When the new law goes into effect on October 1, 2020, you will need to make sure that your license meets the standard. A Secure Indiana ID has a star in the top right corner. When you renew your license, make sure you understand what additional forms of identification you will need to have a license that meets the new federal guidelines,

How does it affect other states?

If you live in a state that is non-compliant with the REAL ID Act you will have to use another form of identification accepted by TSA (Passport or Passport Card, Global Entry card, U.S. military ID, airline or airport-issued ID, federally recognized tribal-issued photo ID) after January 22, 2018. To check to see if your state is compliant with the REAL ID Act click here.

What you need to take away from this article

If you live in Indiana, you need to make sure that you have a Secure ID driver’s license that is REAL ID compliant (Star is present in the upper right-hand corner of ID).

If you do not live in Indiana, you need to check the TSA Website for accepted forms of identification. If you live in a state that is not compliant with the REAL ID Act you may not be able to board flights after January 22nd, 2018 using your state issued ID alone.

If you have any questions, please contact me at

A Note for US Citizens Traveling to Europe

Dear Menno Travel Customers:

In the past several days there have been some confusing and misunderstood reports about purported visa requirements to Europe for US citizens, and I wanted to take a moment to clarify what, in fact, transpired and what that means for travel to Europe generally. I also want to assure you, from first-hand experience, that there is no better time than now to travel to Europe.

In a symbolic gesture taken by a simple show of hands, an administrative arm of the European Union (EU) urged another arm of the EU to institute a new regulation requiring US citizens to obtain a visa before visiting any EU-member nation.

To be very clear: no visa requirement has been added for US citizens traveling to Europe, nor is there likely to be anytime soon.

Just as the US enjoys great economic benefit and job growth from travelers visiting the US, so too do those very EU countries (some of which, such as France, Italy, and Spain, are the most visited countries in the world) reap the benefit of the US tourist. For any sort of EU visa requirement to take effect, the EU countries would have to officially approve the move, “a process that could take years,” according to a report by BBC News.

As background, the move is the latest development in a dispute between the EU and the US regarding travel requirements for its citizens, as there are five EU countries (Bulgaria, Croatia, Poland, Romania and Cyprus) for whose citizens the US requires a visa for travel. As US citizens can travel to any and all EU countries without a visa, the EU would like the same ability for all its citizens.

I’d like to add that the political posturing is simply that and has in no way affected travel to Europe for US citizens or the welcome we receive from Europe’s citizens. To note, I hold Tauck’s seat on the Advisory Council of the European Tour Operators Association, and I hear first-hand what is really going on with the various political actions that happen in Brussels and London.

Between myself and others on the Tauck team, we have been to Paris, London, Frankfurt and Berlin in the past six weeks alone, and everywhere we’ve been greeted by warmth and welcome. We’ve had the opportunity to meet with dozens of our trusted partner suppliers, and to a person, they are extremely excited about the season ahead and can’t wait to welcome Tauck guests. We had wonderful, stimulating and inspiring visits—and we know your clients will too.

Should you ever have a further question, our terrific Reservations Sales Counselors are here to help. But do know that Europe is open and will warmly welcome your clients on their travels this year and in the future.

On behalf of all of us at Tauck, I wish you all a bon voyage, indeed!

Best wishes,

Jennifer Tombaugh, President

When a Vacation Quickly Turns Into a Nightmare


I am lucky enough to work in an office with some amazing women. I want to share a quick story about what happened a couple weeks back. Here is what happened.

Imagine you are at the end of your Christmas break Key West vacation and tonight you will be home in Northern Indiana. You head to the airport for the last leg of the journey. Upon arriving at the airport, you receive a rude awaking as armed guards barricade the entrance of the airport and direct you out of the area.  This was a reality for a client of ours.

On Friday, January 6th, our clients arrived at Fort Lauderdale International airport to see armed guards motioning them to stay back. They had just arrived at the scene of a horrific shooting. One of the advantages of using a travel agency is the security of knowing that you have a personal assistant to get you out of any travel situation. Immediately our client texted their agent at Menno Travel, we had already received a travel warning regarding the shooting at Fort Lauderdale Airport. Before they texted us, we were in the midst of going through our data base to see who was flying in, out, or connecting in Fort Lauderdale. Whenever there is a major alert (weather, malfunctions, terrorist incidents) Menno contacts our clients letting them know of potential delays and provides them with other travel options.

Maggie, the vacation agent working with the stranded clients, called Delta and tried to find a way back to South Bend. That particular Friday, there were major winter ice storms passing through the East and West coasts, it was also the end of Christmas break. Usually, our agents can find another route home, the difficulty was getting five passengers back on the same flight. Maggie searched multiple airports in Florida to try and find a flight back to this area. There were no Delta flights back to our area that had five seats available. While on hold with Delta, Maggie found five seats on an American Airlines flight departing from Miami the next morning. She negotiated with Delta and got a refund for our clients and booked the American Airline flight to Chicago. She then booked a hotel room in Miami. The next morning when the family arrived in Chicago, Maggie had arranged for a limo to pick them up. It was the cheapest option back to South Bend. The limo drove our clients back to South Bend and dropped the family off at their front door, then drove the husband to South Bend airport to pick up his personal car. Menno is currently working on getting refunds for our client’s limo and hotel expense.

In an unpredictable world where stories like this occur, having someone to back you up and provide service at this level is critical. We hope that this situation, or any situation, never happens to our clients but we will be there if it ever does.

Samsung Galaxy Note 7 – Travel Ban


The DOT and FAA have implemented a travel ban on the Samsung Galaxy Note 7.

This ban includes all new and replaced Samsung Galaxy Note 7 phones.


Customers who own or possess a Samsung Galaxy Note 7 device may not transport the device on their person or in carry-on baggage, checked baggage or cargo on flights to, from or within the United States.
For more information, click the link below:

DOT Briefing on Samsung Galaxy Note 7 Travel Ban


The Zika Virus and what you need to know

What is the Zika virus? The Zika Virus is a disease spread to people through mosquito bites. The common symptoms of the Zika Virus are fever, joint pain, rashes and conjunctivitis (red eyes). The symptoms last several days to a week. The illness is usually mild. Severe disease requiring hospitalization is uncommon and deaths are rare.


Since the Zika virus is spread through mosquito bites everyone is susceptible. One in five people infected with the Zika virus will get sick. The symptoms are similar to the flu. Recently Brazil linked the Zika virus to babies born with Microcephaly. Microcephaly is a condition where the baby’s head size at birth is smaller than the average. Babies with smaller head sizes might have brains that do not develop properly causing problems later in life.  The sharp rise in babies born with Microcephaly in Brazil in the past couple months has caused the CDC to issue a travel alert (level 2 Practice Enhanced Precautions)


What countries are most affected? The travel alert is for these countries. (Countries are being added to this list daily. The list is accurate as of 5/18/16)


  • American Samoa
  • Aruba
  • Barbados
  • Belize
  • Bolivia
  • Bonaire
  • Brazil
  • Cape Verde
  • Colombia
  • Costa Rica
  • Cuba
  • Curacao
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Fiji
  • French Guiana
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guyana
  • Haiti
  • Honduras
  • Jamaica
  • Kosrae, Federated States of Micronesia
  • Marshall Islands
  • Martinique
  • Mexico
  • New Caledonia
  • Nicaragua
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Saint Lucia
  • Puerto Rico
  • Saint Barthelemy
  • Saint Martin
  • Saint Vincent and the Grenadines
  • Sint Maarten
  • Samoa
  • Suriname
  • Trinidad and Tobago
  • Tonga
  • US Virgin Islands
  • Venezuela


All travelers to the countries listed above should consult your physician. The CDC is recommending that pregnant women and women who are trying to become pregnant consult with your physician and consider postponing travel to any area where Zika virus transmission is ongoing. If you contract the virus please seek a professional health care provider.

Information about the Zika virus is being updated on a daily basis.   We will continue to monitor the situation.  Please refer to our website for additional details.

For more information you can visit the CDC website here

The airlines and tour operators are just coming out with policies for passengers to reschedule and or cancel trips to the affected countries. We are monitoring these policies daily and will be contacting you shortly to give you the options.

More Travel Options Than You Think

Living in communities close to local regional airports is very convenient. It’s great to have less traffic, easy parking, short security lines, and the ability to connect to wherever you need to go! But sometimes at an airport of choice, the air fare can be significantly higher than normal, or the flight schedules are not convenient.   Here in the Indiana-Michigan area, one of the challenges is scheduling around Notre Dame Football games. In these situations, your corporate agent will check all the options at surrounding airports, balancing convenience and cost-effectiveness.

We know that many of our customers live in different parts of the country and use airports other than those found in the Michiana area.  But we found it interesting to compare the distance to regional and metropolitan airports available in our geographic area.  The same will be true in other regions as well. The options may surprise you!

     Traveling From




* Distance based on google maps

Deem Mobile App: A simple App to ease the mind

Deem customers of Menno Travel can take advantage of the mobile app for your iPhone or Android. Menno Travel is excited this technology is available for our online customers.

Today’s travelers need a powerful mobile app that has the ability to view and search for upcoming flights from their phone. Not to mention, book hotels and car service based on location, brand, policy, TripAdvisor ratings, and price. The Deem mobile app can deliver all this and more.

Check it out!

  • Management of upcoming travel reservation
  • End-to-end reservation capability for flights, hotels and car rentals
  • TripAdvisor ratings in hotel search results
  • Calendar sync to provide real-time updates
  • Select and compare seat sections across flight results
  • In-app flight check-in and mobile boarding pass
  • Location-based restaurant deals and offers to stay within per diems

To get the app today, login to your Deem account and find the Go Mobile! box on the right side of the screen and download it now!

Car Hotel Automated Recheck Technology (CHART)

Are you paying too much for cars and hotels?

Menno Travel has developed an automated technology to enhance our service to the corporate community. Last year Car Rate Checker found over 650 lower car rental rates for our customers totaling a staggering $26,900. With the year half over, we have already saved over $17,000 for our valued and loyal customers.

We also found that hotels trend the same way, and we put our heads together and launched our Hotel Rate Checker which will celebrate its 1st birthday in July! Knowing that online retailers such as Expedia and, return rates based on different searches, we harnessed this data to your advantage.

The average three night hotel stay, now costs more than your average domestic airline ticket. Luckily Hotel Rate Checker has been hard at work saving our customers on average $23 per night. That’s Amazing!

Booking your cars and hotels with Menno Travel assures lowest rate availability, through our access to discounted rates AND our Car Hotel Automated Recheck Technology (CHART) continues to search for lower fares after the reservation is made. Book your hotels & cars with Menno Travel and let CHART do the rest!

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