Rearden’s fare matrix shows the lowest fare even if it’s at an alternate airport. Hover your mouse over the fare in the matrix and Rearden shows more details:

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To see the alternate flight options (other airports), click the fare in the matrix, or click ‘View all times and airports’ in the search box. Or (to leave the times the same), select individual airports:

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Then it shows alternate airports, indicated with an exclamation mark:

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Round Trip Search — you can add htl/car at all stages of the process (after selecting flights, after putting booking on hold, or after purchasing).  One hotel and one car maximum.

Multi-City Search — you cannot add htl/car to held or purchased bookings.  You must select Hotel and/or Car checkbox at the beginning of the search.  Multiple hotels/cars in each city are allowed.

Hotel Rates — Before booking a hotel, always look at the “Room/Rate details”.  There are a few rates that are advance purchase/nonrefundable.  And some rates have a penalty for cancelling within 24 hours of the check-in date, or 48 hours, etc.

Before starting a new reservation we recommend you review the upcoming travel reservations for that traveler so you do not make duplications.

• DOUBLE BOOKINGS – Airlines do not allow one traveler to hold the same or similar flights on separate reservations for the same date.  This will result both reservations being cancelled and a huge fee from the airline to your company.  This includes if even ONE flight is the same.  You must cancel or change a reservation before beginning another reservation.
• CHURNING – Booking the same exact flights, then cancelling, then booking again, then canceling, booking again, then canceling will result in an airline fee.

Please keep in mind these guidelines apply only to Southwest reservations made in Rearden and may differ from reservations with other airlines in Rearden.

Rearden access through Southwest Direct Access (SDA) to Southwest Airlines fares including SWABIZ discounted fares, standard fares and web only fares. This program will support schedule based searches so you can compare schedules and fares with other airlines.

Holding a Trip

You may hold a trip until midnight the following day or up to 1 hour prior to flight time when within 24 hours of flight time on Southwest.  Fares are only guaranteed with purchase.  If the last date to purchase the fare occurs before the end of the hold time, the delegate/traveler will be advised this on the trip confirmation. 

(This differs from the normal Rearden reservations. All other airlines require 4 hours for ticket issuance)   

Check In

Travelers will check-in for their flight at SWABIZ.com and Southwest.com. 

Cancellations

You are allowed to cancel SDA (Southwest Direct Access) trips online.  Whenever possible CANCEL a reservation instead of changing it. A Southwest Direct Access (SDA) original reservation may be cancelled through Rearden or online at Southwest.com. Both refundable and non-refundable fare types will be refunded if cancelled within 24 hours of the reservation.  

Trips cancelled within 24 hours will be eligible for a full refund.  The 24 HOUR WINDOW to CANCEL is an explicit 24 hours from the time the ticket is issued including weekends and holidays.  This means a ticket issued at 4:20pm on Saturday will be eligible for a full refund up to 4:20pm on Sunday.    

Once travel has begun you must contact Southwest directly at 1-800-435-9792 to cancel or change the return flight.

Change Trip

You may change travel dates/times but not the origin or destination for one way or round trip reservations in Rearden.  Multi-city trips will need to be changed directly with Southwest at 1-800-435-9792. Any Southwest Direct Access (SDA) originated reservations can not be changed at Southwest.com. 

Whenever possible CANCEL a reservation instead of changing it. 

Rapid Rewards 

Update your profile to include your Rapid Rewards number (if not already submitted) as it will be passed through to Southwest and the trip will be validated. If a Rapid Rewards number is incorrect or the traveler name does not match what is on the account the traveler will be alerted on the trip confirmation page and needs to contact the airline to correct and add that flight.  Travelers will receive bonus points as part of the rapid rewards promotions that do not have restrictions for online only bookings.  Travelers will not receive bonus points that require booking online with Southwest.com.